USING BITRIX24 IN A BOX 

bitrix24 On-premise Edition

CRM Bitrix24 is available as a cloud version, which runs in the cloud on Bitrix servers, and as a boxed version (On-premise Edition), which you can install on your own server. Since both versions have a number of advantages - the choice of a particular solution depends on the goals of the company, which is going to use a CRM system.

ADVANTAGES OF THE BOX VERSION OF BITRIX24 OVER THE CLOUD VERSION:

HOSTING ON THE COMPANY'S OWN SERVER

This feature may be necessary when the laws of the country require storing data in certain places or when the company security policy allows access to the portal only from the local corporate network. The box version of Bitrix24 allows you to have backups of the portal to restore data for days gone by.

THERE IS ACCESS TO THE ADMINISTRATIVE CONTROL PANEL WITH MANY SETTINGS

This advantage provides flexible functionality management of the corporate portal, distribution and customization of groups and roles of portal users at the site user level. Access to the administration panel provides the ability to customize components and change design settings for infoblocks, which is also often required for large implementations.

THERE IS ACCESS TO THE SERVER WITH THE SYSTEM FILES AND DATABASE

This advantage gives you access to open source code, which gives you the opportunity to modify the system to meet individual customer requirements. You can refine the interface and business logic, create complex business processes with a user-friendly interface, change the appearance and location of menus, widgets and other elements.

ACCESS TO THE SYSTEM API

There is access to system API that allows to integrate Bitrix24 with other systems. This advantage allows you to integrate Bitrix24 with any third-party programs such as MS Exchange Server, Active Directory (AD/LDAP), Asterisk and others. And also to create new program modules with the necessary functionality.

MOVING FROM CLOUD TO BOX

MOVING ALGORITHM

If a company is already using the cloud version of Bitrix24 and has decided to switch to the box version, it is possible to carry out the migration procedure from the cloud to the box. To do this, you need to meet a number of requirements and follow a certain algorithm:

✓ Migration is possible only on an active commercial key, this is performed free of charge and only once.

✓ Confirmation of the consent to transfer data is given in an appeal to the Technical Support of Bitrix. After that, the support team prepares a backup from which you can restore a full-fledged corporate portal.

✓ Complete data migration is possible only on the "Bitrix24 in a box" edition, which has all the tools of Bitrix24.

✓ Each "Bitrix24 in a box" edition includes 25 users. If a company uses "Bitrix24" rates with an unlimited number of users, it will be necessary to buy the required number of users for the box version.

BITRIX24 AUDIT

Before migrating your portal from the cloud version to the box version, it is recommended that you audit your portal to identify possible complications during the migration. A minimum audit plan includes:

✓ A server audit before the migration. You need to make sure that the server is configured correctly and that its performance is adequate for the project.

✓ Checking additional modules and components for compliance with Bitrix24 development rules.

✓ Check the integration with external systems and their performance.

✓ Analysis of all functions, applications, business processes that are used by employees in the portal, in order to ensure their normal migration to the box version.

SELECTING AND PREPARING A SERVER FOR THE BOX VERSION OF BITRIX24

Before Bitrix24 technical support provides a backup of the cloud version of the portal, you need to take care of the server on which Bitrix24 will be deployed. The server can be located either in the local corporate network or at a hosting provider. The hardware requirements are assessed individually, based on the company's goals and the number of active users of the service.

Minimum server requirements for deploying a small portal:
SSD hard drive with a minimum capacity of 100 GB;
✓ A RAM of 8 GB, or better 16 GB, for fast operation;
Intel Core i7 processor (minimum).

For normal operation of a corporate portal and the reduce of amount of preparatory work on the server setup is recommended to install the package "Bitrix: Web environment". You can also use the Bitrix Virtual Machine reference environment as server software.

PORTAL SYSTEM CHECK AND SERVER CONFIGURATION TESTING

After installing the corporate portal, you must perform a system check and test the server configuration (Settings - Tools - System Check). The system check includes tests for:

✓ General portal operation,
✓ Business functions of the portal,
✓ Integration with the Windows environment,
✓ Performance.

The report received in the course of this check contains the detected deficiencies in the server software configuration and recommendations for their correction

PORTAL SYSTEM CHECK REPORT

STANDARD PROBLEMS AFTER MIGRATING BITRIX24 FROM THE CLOUD TO THE BOX:

PROBLEMS WITH APPLICATIONS IN BITRIX24

After the move, applications installed in the cloud do not work, they need to be reinstalled.

PROBLEMS WITH EXTRANET USERS

Extranet users are disconnected. This problem is solved by installing the extranet site in the corporate portal.

TELEPHONY PROBLEMS

Changing the address of the portal, and therefore change the settings of telephony, as a result does not work the regular telephony Bitrix24. The problem with telephony is solved simply - you need to write to technical support to change the address of the site on the PBX side.

BUSINESS PROCESS PROBLEMS

When using business processes, absolute links to different pages can be specified because the portal address has changed. You need to change the links as well.

PROBLEMS WITH ACTIVITIES IN BUSINESS PROCESSES

When using non-standard activities created through REST API in business processes, you need to recreate and re-connect them in business processes.

GOOGLE DOCS DOES NOT WORK FOR OPENING DOCUMENTS

You need to create and configure a separate Google Docs account for the boxed Bitrix24.

The bottom line is that a normal, predictable migration requires an audit of the portal, an analysis of all functions, applications and business processes that are used by employees in the portal. This will allow you to highlight critical functionality and pay special attention to configuring it.