In the course of the company's work, it is often necessary to build various kinds of reports. Not always these reports can be built using standard tools.
A recruitment company requested the technical ability to build a complex report with data from different Bitrix24 entities, with graphical visualization. This report turned out to be impossible to build using the standard reporting system CRM Bitrix24.
Our client, a recruitment company, has set the task of building the following report:
✓ The report should contain information on incoming/outgoing calls
✓ The ability to group this data by managers
✓ And contain elements of end-to-end analytics according to certain algorithms, including analysis of subsequent stages of transactions that were created on the basis of incoming calls.
The application has its own interface, a set of filters and sorts, and is built into the Bitrix24 interface. Data is visualized in the form of a graph and in tabular form. Selection of data for the application is made from the CRM through the REST API. Using this approach (creating an application integrated into the CRM) - is possible to build custom reports, which can not be done by standard reports.
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