TOTAL MANAGEMENT OF REAL ESTATE RENTAL ON BITRIX24

case bitrix24

SYSTEMIC PROBLEMS OF COMPANIES

Companies whose business involves renting a room inventory of a few dozen rooms or more traditionally face the same systemic problems.

Small hotels. Mini-hotel chains scattered around the region. Agencies managing dozens and sometimes hundreds of apartments in a big city. All face the same challenges:

requests and reservations processing,
accepting basic and additional payments,
communication with guests,
timely check-in and check-out,
cleaning and preparation of the facility,
monitoring and maintaining the technical condition of the facility,
and many other tasks, including marketing, hiring and managing personnel, and so on.

Tasks are not simple, they cannot be solved simply by building up personnel. Not to mention the fact that selecting high-quality personnel and training them is another big task.

Moreover, it is no secret that any business is trying to optimize costs, including on employees and processes that are not involved in creating value for the end client.

MODERN SOLUTIONS ARE NEEDED

First and foremost - management and IT solutions. We have experience in developing and implementing such solutions for our clients in European resort areas.

Using Bitrix24 as a BPM platform we create a complex solution for our client that closes the most of the issues and problems. Wide use of automation and robotization improves the quality and speed of daily operations, increasing the overall level of service and the company as a whole. Serious decrease of load on personnel creates conditions for their re-profiling or reduction.

Removing problems, speeding up processes, increasing their quality and profitability - we "find" the lost, unearned money. And working in a new way - we open up new prospects for scaling the client company for the future.

SOLUTION COMPONENTS

We defined both of these related processes on the basis of Bitrix24 smart processes.

CHANNEL MANAGER

The use of CM today is practically an industry standard. A lot of Internet sites and aggregators on the rental market need to be synchronized for centralized management of the room stock.

Modern CM provide an API, with the help of which there is a full-fledged integration of CM with Bitrix24. As a result we get a lot of opportunities, automation of routine processes, multiple acceleration of processing, communication, payment acceptance.

bookings are automatically sent to B24 and generate a deal.
bookings created in B24 (direct reservations) automatically go to CM and close dates on all channels (bi-directional synchronization).

bitrix24

BOOKING MANAGEMENT

All bookings in B24 are displayed as a list or kanban, as well as in our branded occupancy diagram app, where you can manage your bookings in a convenient graphical interface. The app provides the following features:

ability to automatically bill guests.
ability to connect payment systems and organize automatic debit of payment from the guest's card.

communication with guests

Automatic billing of all tasks related to service reservations, at the right moment, at the right time, to the right employees, namely:

meeting and transfer
check-in, providing information about the regulations to guests, getting the deposit
check-out, checking the property, getting the deposit back
tasks to clean the property, prepare for check-in
any other tasks according to the company's processes

All the tasks are accompanied by detailed descriptions, all the necessary information (details of the guest, his contacts, the date and time, etc.). Such an approach to task creation greatly reduces the time required for new employees to prepare for and join the process
Employees interact with tasks "in the field" using their smartphones, while their manager, in a real-time mode, sees the whole picture of progress through the tasks and has the ability to make adjustments to the task schedule of his subordinates

PERSONNEL MANAGEMENT, INCLUDING REMOTE MANAGEMENT

Automatic distribution of messages and notifications to the guest at different stages of booking (from receipt of application, payment, to check-in and check-out reminders, etc.)

Sending messages and notifications to E-mail, WhatsApp, Telegram

Automatic, semi-automatic and manual processing of incoming calls from guests - any scenario that may be required, depending on the stage of booking, time of day, etc.

REMOTE EMPLOYEE MODULE

Personnel "in the field" should not only receive tasks and report on them, but also be able to report important information to the company office. And it should be very easy and fast, since the employee is in the field and performs the main task.

We developed a special module that runs on any smartphone (the icon opens an authorized link in the browser). The employee, using a simple menu, chooses one of the laid down scenarios in the module:

Guest checks out before the end of the reservation - the system automatically makes changes to the reservation and opens the dates;
Guest wants to extend the reservation - the system automatically makes changes to the reservation, closes the dates, bills the guest, sends a notification to the guest;
The object requires maintenance by a technician (problems with plumbing, electrical, any other reasons) - the system automatically exposes the task to the Technical Department, notifies its head. Also notifies the initiator of the planned visit of the technician.

RECRUITMENT MODULE

It is no secret that in this industry the turnover of service personnel is massive. Accordingly, the search, selection and training of new employees is practically a continuous process. In order to optimize it and reduce the load on the HR department, a separate module was developed.

All of the job postings (on specialized portals, social networks, advertisements) contain a link to a special CRM form, which is a Bitrix24 functionality;
The job seeker clicks on the link and fills it out;
The completed form generates an HR referral deal;
The deal automatically sends the job seeker another, more extended form-questionnaire;
Once the form is completed, the deal proceeds to the appropriate stage, where the HR person is tasked with reviewing the information already fully collected on the applicant and making an interview decision.

Thus, much of the routine work of emailing and collecting data is entrusted to automated processes. In addition, weakly motivated applicants are naturally screened out.

ANY CUSTOM SOLUTIONS UPON REQUEST

Of course, each company has its own scenarios and processes. We are ready to explore them and develop unique business processes for the Client's company and solve problems related to:

tracking of field personnel,
integration with access systems,
consideration of unique processes,
quality processes,
reporting and monitoring.

case

BITRIX24

read

What do we offer?

STEP 1. FILL OUT A REQUEST FORM

STEP 2. WE WILL SET UP AN ONLINE MEETING TO TALK ABOUT YOUR REQUEST IN MORE DETAIL

STEP 3. WE WILL OFFER THE MOST EFFECTIVE INSTRUMENTS FOR YOU

STEP 4. WE WILL DRAFT A ROADMAP OF THE UPCOMING CHANGES

STEP 5. WE WILL GET YOU NEW QUALITY OF PROCESSES IN BITRIX24

CRM-форма появится здесь

TALLINN Tornimäe 7-137, 10145

working hours Monday through Friday
from 10 a.m. to 5 p.m. (GMT+3)

CONTACTS info@adpdev.co
+372 698 0336