BITRIX24 FOR BUSINESS CENTERS, SHOPPING CENTERS, MANAGEMENT AND CLEANING COMPANIES

bitrix24 Аutomation

BITRIX24 FOR MANAGEMENT COMPANIES

The flexibility of Bitrix24 and its basic tools allow for an increase in efficiency in almost any industry.

In this article, we would like to dwell separately on the possibilities of implementation in companies, which, in one way or another, are connected with real estate management and services.

FOR MANAGEMENT AND SERVICE COMPANIES
IN ABSOLUTELY ALL CASES IT IS IMPORTANT:

LINE UP PROCESSES IN ONE WINDOW

It is important for the owner, manager, and supervisor to be in the same workspace - to see the system from the inside.

PROMOTE SERVICES

It is extremely important for a company to promote additional services, its own and those of its partners. It is much more convenient to do this if the company has implemented CRM Bitrix24.

PROVIDE OR IMPROVE COMMUNICATION

Communication between major interest groups should be unrestricted. The owner/manager/client should receive information on interests in real time.

ASSESS THE SATISFACTION LEVEL

It is important to get feedback on the quality of the work performed also in real time. This can be done by automating the receipt of feedback from the client or by regulating the work of the quality department.

AUTOMATE OPERATION AND MAINTENANCE PROCESSES

The whole cycle of work should be covered by the business process: receipt of the request, processing, dispatching, execution, receiving feedback from the client, re-selling.
Flexibility is important, because every company is unique.

SYSTEM AS A COMPETITIVE ADVANTAGE

The implementation of such systems is a competitive advantage for the company. The efficiency and quality indicators of a company with Bitrix24 or another similar product will be higher than those of its competitors. In the near future, it will no longer be possible to work on notebooks and WhatsApp.

IMPROVE SERVICE QUALITY

Requests must be fulfilled quickly and with high quality, it makes sense to reduce the number of rejects to zero. Improved communication increases quality.

system benefits

CUSTOMER SERVICE 24/7

Your site, through request forms, can accept requests 24 hours a day and generate records in CRM and/or in tasks. A complex request can be classified automatically, and a business process can assign tasks to multiple departments, according to the contents of the request.

ACCELERATING COMMUNICATIONS ON THE APPLICATION IN TIMES

If necessary, the client can be connected to the task on the application to coordinate the details. This speeds up the communication between the manager / executor / client - many times faster!

REDUCING THE TIME FOR DISPATCHING REQUESTS

The task stack can be conveniently and visually allocated to performers on a Gantt chart in accordance with the specified norms, taking into account the transfer from one site to another.

INCREASING THE EFFICIENCY OF SPENDING THE RESOURCE OF EMPLOYEES' TIME ON THE EXECUTION OF REQUESTS

On a Gantt chart, we also see the availability of employees and can manage their resources to ensure maximum efficiency.

KPI SYSTEM FOR EMPLOYEES

Any KPI system that the Manager determines can be entered/shared into processes.

REPORTING FOR OWNERS

Reports on conversion of the request to work, invoices issued and paid, reports on the quality of performance, reports on the output of performers - everything is in the palm of the hand of the Owner and the Manager for joint analysis.

INCREASED SATISFACTION AND LOYALTY

The customer call task for the quality department, the mystery shopper task allow you to get reliable data on customer loyalty. The recording of the evaluation on an N-point scale allows you to build reports and make management decisions.

NO RESTRICTIONS ON THE NUMBER OF LINE PERFORMERS

Unlike other products, Bitrix24 has no limitations on the number of performers in the system - line employees.

mobile application

For line employees, the assignment will come in the form of a task in the mobile app. With a clear description of the task, instructions, and all the data for the solution.

INTEGRATED IN THE PRODUCT CRM, CRM-MARKETING

Built-in CRM in Bitrix24 will help not to lose a single request from the site. IP-telephony will save money on communication. Messengers and social networks will be integrated. It will be possible to send messages to clients and partners directly from the CRM-marketing section.

BRANDING EVERYTHING THAT IS VISIBLE TO THE END CLIENT

All communications with customers and partners can and should be branded. Logo and corporate colors, contacts - all marketing communications will be respected

EMPLOYEE CHECKLISTS

Tasks can and should be added with checklists to ensure the right quality of execution. If necessary, you can create special forms for submitting reports in the desired form for the company.

FOR WHOM IS IT CONVENIENT?

for the client

✓ Submission of applications with photo and video fixation of the reason through a form / messenger,
✓ Ability to order additional services,
✓ Viewing submitted requests and history of requests,
✓ Convenient filing of requests for standard services (guest passes, vehicle entry, cleaning, etc.),
✓ Chat with the assigned performers or the dispatcher
Evaluation of quality and satisfaction with the work performed.

for the line employee

✓ A convenient application for working with tasks,
✓ Clearly defined task, all instructions, regulations and data in one place,
✓ Corporate chat with the supervisor,
✓ User-friendly task progress report.

for the supevisor

✓ Registration and dispatching of requests received online and by phone,
✓ Management of the requests to executors assignment,
✓ Quick onboarding of performers for regulated tasks,
✓ Monitoring of work performance,
✓ Geo-positioning systems to determine the position of performers.

for the manager

✓ Monitoring the workload and efficiency of the personnel,
✓ Monitoring the level of service and service delivery,
✓ Control over KPIs,
✓ Setting up the business process and the stages of request fulfillment,
✓ Flexible customization of various system parameters for your business,
✓ Document management with tenants (contracts, certificates, invoices, bills),
✓ Implementation of advertising communications towards tenants (CRM marketing),
✓ Convenient and automatic reporting to the owners.

FOR THE OWNER/DIRECTOR

✓ KPI reporting,
✓ Evaluation of the quality and satisfaction with the work performed,
✓ Task and project system for company management.

SUMMARY

case

BITRIX24

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What do we offer?

STEP 1. FILL OUT A REQUEST FORM

STEP 2. WE WILL SET UP AN ONLINE MEETING TO TALK ABOUT YOUR REQUEST IN MORE DETAIL

STEP 3. WE WILL OFFER THE MOST EFFECTIVE INSTRUMENTS FOR YOU

STEP 4. WE WILL DRAFT A ROADMAP OF THE UPCOMING CHANGES

STEP 5. WE WILL GET YOU NEW QUALITY OF PROCESSES IN BITRIX24

CRM-форма появится здесь

TALLINN Tornimäe 7-137, 10145

working hours Monday through Friday
from 10 a.m. to 5 p.m. (GMT+3)

CONTACTS info@adpdev.co
+372 698 0336