Automation of business processes in a company is currently a conscious necessity. As a set of business tools, Bitrix24 has a wide range of opportunities for process automation. Other tools of Bitrix24 only increase the possible profit during implementation, and we have repeatedly written about it in our blog.
Bitrix24 Business Process Builder is a tool developed by users but it is successfully filled with the actions of applications and integrations,
which makes it beyond competition in terms of speed of development.
We are happy to help you understand the variety of Bitrix24 tools and the opportunities they offer.
Processes, such as preparing and sending documents, notifying customers and employees, etc., are routine and often contain human input errors. Processes allow to fully automate these activities and reduce involvement of humans to zero. The economic effect is hard to underestimate and we suggest starting exactly with the processes of working with documents, internal and external communications.
Regulation in the goals and tasks of business processes is multivariant but together with a designed and clear flow of the process it allows to make the induction of new staff fast.
It is easier to work when there is a comprehensive guide and description of the product you need to deliver in the output, isn’t it?
Processes can set goals (and tasks), the goals are an element of control, and a part of reports for managers.
Goals can be set S.M.A.R.T. - with all the necessary parameters of execution, clearly regulated.
Full or partial processes automation brings enormous savings in human resources, both on the execution and control levels.
Resources are released, quality increases and costs are reduced!
The goals of implementation are formulated together with the Client before the development of the processes in Bitrix24 starts. It is very important to understand what results should be achieved, and if necessary, to raise the bar to the level of those opportunities provided by the Bitrix24 tools. The task should be made taking into account what the Client's team is ready for at the moment, the implementation plan should be divided in stages and consist of queues.
During the discussion of the task, the roles of the business process should be defined.
Usually these are employees from one or several departments.
In the case of complex, end-to-end processes, almost all employees of the company are involved, each of whom performs a specific task/product. The roles are set in the business process and the company structure.
After the requirements for a process have been collected, the process is described in the documentation, an estimate is drawn up.
If necessary, the process can be documented with Business Process Model and Notation (BPMN).
As described above, processes in Bitrix24 can be launched for elements of different entities.
Knowing and understanding the purpose of each of the entities in the system allows to develop the optimal solution when the processes are complex and require the use of large amounts of data.
In the course of preparing documentation and developing the process, decomposition of the process within one is carried out into statuses and modules if it is necessary for solving the problem.
This approach allows to subsequently divide the work on building the process in Bitrix24 into queues.
Large and complex projects are convenient to carry out in queues.
This leads to reduced risk in project development, a more comfortable financial mode of work. Also, at the output of each stage the Client receives a finished product that can be used even with another developer.
When part or all of a process is developed, the owner of the process - the head of a division or department - must be trained.
At the training stage the employee learns how to detail the process, regulate goals and tasks, set and move parameters and information.
This approach allows for the head of a division to quickly change the wording of goals/tasks and save time and money.
As the team works on the process, new nuances and inputs inevitably emerge.
Employees come forward with suggestions, reporting where they lacked information and/or data, where they didn’t have enough instructions to accurately perform the task.
Debugging can be done either by our specialists or by trained process owners.
bitrix24 IMPLEMENTATION
Basic setup
Bitrix24
✓ all communication channels in one CRM - email, phone, WhatsApp and other messengers
✓ adaptation and mastering of information flows, staff training
✓ setup of sales funnels
✓ description of basic rules of interaction within CRM
from 1 000 EUR
CRM setup
Bitrix24
✓ custom CRM setup together with the client - for easy use
✓ robots and triggers setup, repetitive actions automation
✓ document creation setup
✓ sales funnel setup and implementation
from 1 000 EUR
Integration with industry software
✓ standard integration with custom import development
✓ Bitrix24 integration with industry software (hotel services, transport monitoring systems, payment systems, websites and personal accounts)
from 1 000 EUR
Business processes setup
✓ analysis of existing processes and systems
✓ calculation of automation impact
✓ business processes development - routine becomes automated
✓ digitization of the Company's work - and metrics development
from 1 300 EUR
End-to-end analytics & reports
✓ end-to-end analytics setup
✓ standard reports setup
✓ development of custom reports with calculations
✓ reports in any other format, integration with systems
from 1 300 EUR
CRM-marketing and repeat sales
✓ setup of repeat sales through CRM-marketing tools
✓ integration of repeat sales into the Client's sales structure and business processes
✓ sales pipeline setup
from 1 300 EUR
"Every day we work to make complicated things easy and accessible. To make our partnerships crystal clear, respectful and mutually beneficial."
Founder, Levon Musoyan
In 2003, our team of Tallinn University of Technology graduates opened a small office in the center of Tallinn. In no time we carried out a number of projects for companies from different sectors - from websites of spiritual practices to image projects for construction companies.
In 2008, we introduced a standardized approach to the development of a UNIQUE website design, thereby significantly reducing time and cost of development. As a result, every month we could make up to 150 websites with a unique design and the final cost of the project for a client ranging from 150 euro (a small website) to 1 000 euro (an online store).
In 2013, we began working with Bitrix24. Since then this rapidly developing product has not only been a source of inspiration to us but also the most interesting area of work to find efficiency in our processes and the processes of our clients.
In 2017, we changed our approach to the implementation of CRM systems. From now on we started every project with Pre-project research when we carefully studied the client's business, developed an implementation model and offered full automation on Bitrix24 tools. Thanks to this approach, we received a carefully planned and calculated project that allowed our customers to get a completely different quality of business processes automation in all departments.
In 2021, we started a new line of business - software robots RPA. RPA technology helps to significantly improve company processes, notably increase productivity and quality of employees' lives, exclude human errors without fundamentally changing the IT landscape of the company.
Our blog contains interesting posts about our work - automation, business processes, and RPA - everything we love so much and work with every day.
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